Examinees enter data into online forms from audio input.
The applicant is asked to type details from a sales order into an on-screen form.
The applicant is asked to type details from a business card into an on-screen form.
Listening to a simulated marketing call, examinees are asked to type the required information into an on-screen form.
Examinees answer questions on topics such as holding and forwarding calls, taking and leaving messages, telephone etiquette as well as telephone terminology.
This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test...
Examinees answer questions on topics such as prospecting, features and benefits, needs versus desires, sales strategy, cold call tactics and closing techniques.
Examinees are shown various price charts and asked to determine which price should be charged for different scenarios.
Examinees answer questions on topics such as how best to deal with dissatisfied customers, proper telephone skills and communication techniques.
Examinees answer questions on topics such as sales strategies, features vs. benefits, needs vs. desires, closing a sale as well as effective sales techniques.
Examinees are given 4 minutes to correctly locate as many correct codes as possible from a list of extensions, country codes and departments.