UK Customer Service

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Profile – Customer Service Success + Turnover Risk

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.

Profile – Customer Service Success

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.

Profile – Customer Service Success + Sales

This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including self-management, conscientiousness, service orientation, and customer focus and influence.