Profile – Customer Service Success + Sales

This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including achievement orientation, conscientiousness, service orientation, and customer focus and influence.

Profile – Customer Service Success + Turnover Risk

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.

Profile – Customer Service Success

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.