UK Customer Service

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.

Profile – Customer Service Success + Turnover Risk

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.

Profile – Customer Service Success + Sales

This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including self-management, conscientiousness, service orientation, and customer focus and influence.

Profile – Customer Service Success

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.

Call Center Customer Service Simulation (U)

This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test...

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.