Word 2010 – Standard

Questions covering the most important and frequently used features of Microsoft Word such as file management, editing, formatting, printing, as well as tools and automation. Includes end-of-test review feature.

Secretarial Skills

This test contains questions relating to secretarial skills such as recognizing names and faces, taking messages, and using judgment and discretion.

Outlook 2013 – Intermediate

Questions on the most commonly used Microsoft Outlook 2013 features such as managing contacts, sending and organizing emails, maintaining calendar entries and tasks. Includes end-of-test review feature.

Excel 2010 – Standard

Questions on the most commonly used Microsoft Excel features such as file management, editing, formatting, analysis, and tools and automation. Includes end-of-test review feature.

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.