Examinees are asked to type text from a copy. Scores measure typing speed and error rate.
This test contains questions relating to basic telephone techniques, manners, judgment and discretion as well as message taking.
The applicant is asked to type names and addresses using the keyboard. Scores are based on speed and accuracy of input.
Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.