Word 2010 – Standard

Questions covering the most important and frequently used features of Microsoft Word such as file management, editing, formatting, printing, as well as tools and automation. Includes end-of-test review feature.

Receptionist Skills

This test contains questions relating to receptionist skills such as recognizing names and faces, taking messages and forwarding calls.

Excel 2010 – Standard

Questions on the most commonly used Microsoft Excel features such as file management, editing, formatting, analysis, and tools and automation. Includes end-of-test review feature.

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.