Workplace Reasoning

Questions testing general cognitive skills required by most positions from entry level through supervisor levels, including, understanding numerical data, reading comprehension, understanding charts, diagrams and graphs and the ability to reason logically.

Profile – Professional Success + Applied Reasoning

This test measures professional level candidates’ ability to Adapt and Lead in Change, Develop Customer Focused Solutions, Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, and Influences Others, along with cognitive...

Profile – Professional Success

This test measures professional level candidates’ ability to Adapt and Lead in Change, Develop Customer Focused Solutions, Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, and Influences Others.

Profile – Professional Sales + Applied Reasoning

This test measures sales candidates’ Achievement Orientation and Drive, Customer Focus and Influence, Reliability and Decision Making, and Sales Ability and Fit, along with cognitive capacity and applied reasoning using biodata items that have been shown to...

Profile – Professional Sales

This test measures sales candidates’ Achievement Orientation and Drive, Customer Focus and Influence, Reliability and Decision Making, and Sales Ability and Fit.

Profile – Management Success + Applied Reasoning

This test measures supervisor and management candidates’ ability to Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, Influences Others, Manage Business Complexity, and Manage People and Resources, along with cognitive...

Profile – Management Success

This test measures supervisor and management candidates’ ability to Demonstrate Interpersonal Effectiveness, Demonstrate Performance Orientation and Drive, Influences Others, Manage Business Complexity, and Manage People and Resources.

Profile – Industrial Success

This test measures several critical competencies that drive success in industrial and manufacturing roles, including achievement orientation, conscientiousness, interpersonal communication, quality orientation, safety, self-management, team orientation, and time...

Profile – Healthcare Service – Support Roles

This testlet measures several critical competencies that drive success in healthcare support roles including Demonstrates Respect, Interpersonal Communication, Patient Centricity, Quality Orientation, Service Orientation. This test aligns to HCAHPS patient...

Profile – Healthcare Service – Clinical Roles

This test measures several critical competencies that drive success in clinical healthcare roles including Demonstrates Respect, Interpersonal Communication, Patient Centricity, Quality Orientation, Service Orientation. This test aligns to HCAHPS patient satisfaction...

Profile – Guest Service

This test measures several critical competencies that drive success in hospitality and gaming roles including Achievement Orientation, Attendance/Turnover Risk, Conscientiousness, Demonstrates Respect, Quality Orientation, and Service Orientation.

Profile – Global Competency

This test measures several critical competencies that drive success in front line roles, including adaptability, influence, achievement orientation, self management, team orientation, conscientiousness, service orientation, maintaining composure, and candidness.

Profile – Employee Risk

This test measures several critical competencies that indicate risk taking avoidance by employees in front line roles, including conscientiousness, demonstrating respect, and candidness. As employee risk can be interpreted so broadly, it is strongly recommend that...

Profile – Employee Retention

This test measures front line candidates’ likelihood of avoiding withdrawal behaviors such as unexcused absence and turnover by assessing their conscientiousness, integration with career and organization, their perceived fit with job and...

Profile – Customer Service Success + Turnover Risk

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, service orientation, and attendance/turnover risk.

Profile – Customer Service Success + Sales

This short form of the Customer Service Profile measures several critical competencies that drive success in front line customer-facing roles, including self-management, conscientiousness, service orientation, and customer focus and influence.

Profile – Customer Service Success

This test measures several critical competencies that drive success in front line customer-facing roles, including demonstrating respect, self-management, conscientiousness, maintaining composure, and service orientation.

Profile – Core Abilities

This test measures fundamental cognitive competencies that are important for individual contributor roles. Specifically, this assessment focuses on following procedures; using information, basic math and reading, and reasoning; using tables, graphics and charts;...

Call Center Customer Service Simulation (U)

This multimedia assessment measures key customer service competencies in a simulated call center scenario. Test takers must decide how to effectively respond to callers while dealing with distractions and generating the best outcome across a variety of scenarios. Test...