Telephone Skills

This test contains questions relating to basic telephone techniques, manners, judgment and discretion as well as message taking.

Secretary

This assessment includes a set of ability and personality tests that assess the core competencies required for the Secretary position.

Shorthand – Business (Audio)

Using pen and paper, examinees transcribe audio text into shorthand. Examinees then type their own shorthand notes into the space provided on the computer screen.

Receptionist

This assessment includes a set of ability and personality tests that assess the core competencies required for the Receptionist position.

Postal Codes

Examinees are asked to enter the abbreviated names for US States, US Territories and Canadian Provinces.

Coding – Numbers (3min)

Examinees are asked to select the correct button on a telephone from a list of extensions, area codes, country codes and departments.