Windows Vista

Questions on the most commonly used Windows Vista features such as creating, deleting and arranging desktop elements, searching, renaming and deleting files using Windows Explorer, launching programs, specifying printers and using Help.

Windows 7 – Intermediate (No Review)

Questions covering the most important and frequently used features of Microsoft Windows 7 such as file and disk management, desktop management, printing, running applications system management, as well as tools and help.

Windows 10 – Intermediate

Questions covering the most important and frequently used features of Microsoft Windows 10 such as file and disk management, desktop management, networks and internet, running applications system management, and tools. Includes end-of-test review feature.

WINDOWS 8 TECHNICAL SUPPORT

This test is designed to measure the knowledge of individuals who install, administer and maintain Microsoft Windows 8 installations. This covers understanding of Windows 8 and Windows 8.1 on desktop/laptop computers and tablets.

WINDOWS 10 TECHNICAL SUPPORT

This test is designed to measure the knowledge of individuals who install, administer and maintain Microsoft Windows 10 installations. It covers understanding of Windows 10 on desktop/laptop computers and tablets. This test is designed for tier II or tier III helpdesk...

TELEPHONY AND VoIP

This test measures the telecommunications professional’s knowledge of setting up, maintaining and troubleshooting Digital, Hybrid IP, VoIP and Wireless communication systems. It covers equipment, infrastructure and communication protocols for North American...

TCP/IP

This test is designed for network engineers and administrators who are involved in creating or administering TCP/IP networks.

PROGRAMMER SKILLS

This test measures skills that project success as a programmer/software engineer, including numerical analysis, understanding pseudocode, interpreting patterns, performing calculations, and paying close attention to details. It is programming language agnostic and...

PC TECHNICAL SUPPORT (XP/VISTA\/WIN7)

This test assesses the proficiency of a PC (desktop) technician in installing, configuring, maintaining, and upgrading PCs running the Windows operating system (Windows XP, Vista, and Windows 7) on a network. It covers knowledge of personal computer hardware and...

PC TECHNICAL SUPPORT (WINDOWS 10)

This test assesses the proficiency of a PC (desktop) technician in installing, configuring, maintaining, and upgrading PCs running the Windows operating system (Windows 10) on a network. It covers knowledge of personal computer hardware and peripherals, operating...

PC TECHNICAL SUPPORT (WINDOWS 7/8)

This test assesses the proficiency of a PC (desktop) technician in installing, configuring, maintaining, and upgrading PCs running the Windows operating system (Windows 7, 8 and 8.1) on a network. It covers knowledge of personal computer hardware and peripherals,...

PC TECHNICAL SUPPORT (98/2000\/NT4\/XP)

This test assesses the proficiency of a PC (desktop) technician in installing, configuring, maintaining and upgrading PC’s running the Windows operating system on a network. It covers knowledge of personal computer hardware and peripherals, operating systems,...

MICROSOFT WORD 2007

This test is designed for end users responsible for creating, editing, and maintaining documents using Microsoft Word 2007.

MICROSOFT POWERPOINT 2007

This test is designed for end users responsible for creating, editing, and maintaining presentations using Microsoft PowerPoint 2007.

MICROSOFT OUTLOOK 2007

This test is designed for administrators and end users responsible for managing and using Microsoft Outlook 2007 for e-mail messaging, scheduling, new group access, and related activities.

MICROSOFT OFFICE XP HELPDESK SUPPORT

This assessment is designed for IT HelpDesk professionals to measure knowledge in several technologies including MS Outlook, MS Excel, MS Word and general PC support topics. The technology base of this test is Microsoft Office XP, Outlook 2002 and Windows XP.

MICROSOFT OFFICE 2013 HELPDESK SUPPORT (WINDOWS 8)

This assessment is designed for IT Helpdesk professionals to measure knowledge in several technologies including MS Outlook, MS Excel, MS Word, MS PowerPoint and general PC support topics. The technology base of this test is Microsoft Office 2013 and Windows...

MICROSOFT OFFICE 2010 HELPDESK SUPPORT

This assessment is designed for IT Helpdesk professionals to measure knowledge in several technologies including MS Outlook, MS Excel, MS Word, MS PowerPoint and general PC support topics. The technology base of this test is Microsoft Office 2010 and Windows 7.

MICROSOFT OFFICE 2013 HELPDESK SUPPORT (WINDOWS 10)

This assessment is designed for IT Helpdesk professionals to measure knowledge in several technologies including MS Outlook, MS Excel, MS Word, MS PowerPoint and general PC support topics. The technology base of this test is Microsoft Office 2013 and Windows 10.

MICROSOFT OFFICE 2007 HELPDESK SUPPORT

This assessment is designed for IT HelpDesk professionals to measure knowledge in several technologies including MS Outlook, MS Excel, MS Word and general PC support topics. The technology base of this test is Microsoft Office 2007, Outlook 2007 and Windows...

HEALTHCARE HELPDESK SUPPORT INCLUDING EPIC SOFTWARE

This assessment is designed for IT Helpdesk professionals working in the healthcare industry to measure general troubleshooting knowledge for Windows 10 PCs. It includes topics for supporting use of the Epic Software electronic medical record (EMR) platform.

COMPTIA A+

This assessment is designed for computer administrators and technicians in the Help Desk and end-user support fields to assess knowledge of computer maintenance and repair. It covers desktop and mobile computer hardware and operating systems. It also evaluates...

CISCO LAN-WAN MANAGEMENT

This assessment is designed to measure the proficiency of network engineers and administrators in implementing, configuring, maintaining, securing, and troubleshooting Cisco Systems Local and Wide Area Networks.

APPLE macOS TECHNICAL SUPPORT

This test assesses the proficiency of an Apple technician in setting up, configuring, maintaining, and upgrading Apple desktops (iMac/Mac Pro\/Mac Mini) and laptops (MacBook\/MacBook Air\/MacBook Pro) running the macOS operating system on a network. It covers...

ACTIVE DIRECTORY (WINDOWS SERVER 2016)

This test evaluates an administrator’s knowledge of Microsoft Active Directory (AD) and Active Directory Domain Services (AD DS) through Windows Server 2016. It includes use of Azure AD.