Word 2013 – Intermediate

Questions covering the most important and frequently used features of Microsoft Word 2013 such as file management, editing, formatting, printing, as well as tools and automation. Includes end-of-test review feature.

Word 2010 – Standard

Questions covering the most important and frequently used features of Microsoft Word such as file management, editing, formatting, printing, as well as tools and automation. Includes end-of-test review feature.

Typing Test

Examinees are asked to type text from a copy. Scores measure typing speed and error rate.

Excel 2013 – Intermediate

Questions on the most commonly used Microsoft Excel 2013 features such as file management, editing, formatting, analysis, and tools and automation. Includes end-of-test review feature.

Excel 2010 – Standard

Questions on the most commonly used Microsoft Excel features such as file management, editing, formatting, analysis, and tools and automation. Includes end-of-test review feature.

Basic Customer Service Skills

Customer Service questions on topics such as how best to deal with dissatisfied customers, proper telephone skills as well as Customer Service techniques.